A complete support ticket platform with SLA tracking, knowledge base integration, and team collaboration tools.
No credit card required · 14-day Enterprise trial · Setup in 5 minutes
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Real-time analytics · Ticket management · Team insights
Everything your team needs to deliver exceptional support
Create, track, and organize support tickets with an intuitive interface your team will love.
Real-time countdown timers and visual progress bars help your team never miss a deadline.
Reduce ticket volume with intelligent article suggestions that help customers self-serve.
Your customer creates ticket—platform auto-captures context (URL, device, browser)
Platform shows relevant articles to deflect tickets (87% success rate on similar issues)
Agents see real-time timer with response deadline and visual progress bars
After your team resolves, platform collects 5-star feedback with sentiment tags
Built to scale as your support team grows
Automatically grab URL, device, browser, app version for faster debugging
Link tickets to incidents with severity tracking (SEV1-4)
View errors, performance metrics, and feature flags inline
Internal notes, @mentions, and ticket assignment
5-star ratings with quick sentiment tags after resolution
Drag-drop file uploads with AV scanning indicators
Email, SMS, and in-app alerts for updates
Role-based access, audit logs, SOC 2 compliant
See what our customers have to say
"The visual SLA timers changed everything for our team. We went from 23% SLA compliance to 98% in one month. Our agents always know exactly what needs attention."
"The KB suggestions feature reduced our ticket volume by 40%. Our customers solve their own issues before even submitting. Incredible ROI for our support budget."
"Auto-context capture saves our team hours every day. Having URL, device, and browser info automatically attached means our agents solve tickets 3x faster."
Join hundreds of teams using Content Vault Manager to deliver exceptional customer support with powerful SLA tracking, intelligent knowledge base integration, and comprehensive team collaboration tools.
14-day Enterprise trial · No credit card required · Setup in minutes